Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
At jujtio , we are committed to providing the best service for our valued customers. If you receive your package and find any quality issues with our product, please contact our customer service team ASAP. Our team will reply to resolve any issues and ensure that you receive the product that you’ll love.
Please note that any request regarding an after-sale problem must be issued within 15 days after the item arrives. And our refund policy is product-specific, so please refer to our refund policy page or contact us for more information.
Note: Any returned items without informing and contacting us in advance, no refund will be initiated.
We offer a full refund if the dress doesn’t fit. However, please note that the shipping and rush fees will not be refunded. Additionally, the charges for shipping the dress back to us will be borne by you, the customer. So please double check your measurements and color selection before placing your order to avoid any issues.
We assure a hassle-free experience with our full refund policy, including shipping and rush fees (if applicable), for any standard-size dresses that are damaged, defective, or mis-shipped. Please provide pictures as proof of quality issues.
The item must be shipped back within 15 days including weekends after its delivery to you. Therefore, please contact our customer service to process the return issue soon.
Customized dresses are made just for you and no one else. So we are sorry that we cannot accept returns on custom dresses. However, if there are any damaged, defective or mis-shipped items, we will offer a refund or resend new ones to provide a hassle-free shopping experience.
If you receive a damaged or defective dress that is caused by Jujtio, please kindly send us an email at support@jujtio.com as soon as possible. Our team will promptly review your request and follow up with any necessary steps.
However, if you need any alterations, please take your dress to a local seamstress, and we will reimburse you for the cost of the alteration. (To be eligible for reimbursement, please send us a picture of your receipt from the tailor.)
Please submit a return request via email (support@jujtio.com) within 15 days of receiving your order to make sure you are eligible for a return.
Please note:
You need to pay the shipping fee from your address to Jujtio when you returned it back. After we received your returned dress, the refund will be processed within 3~5 workdays.
All of our dresses are hand-sewn and custom-tailored to ensure the perfect fit. While we strive to make each dress according to the specified measurements, please note that the finished dress may vary by approximately one (1) inch in either direction. We kindly ask for your understanding that there may be a slight difference due to manual measurements.
We understand that every customer wants a dress that fits perfectly, which is why our seamstresses have created all of our dresses with additional fabric in the seams, allowing for easy size modifications if needed.
For additional assistance and help, we offer a limited alteration reimbursement of up to 40% of the dress price for all dresses (both standard size dresses and custom size dresses). Simply send an email to service@jujtio.comwith a picture of your receipt from the tailor, and we’ll proceed the refund ASAP.
We are sorry that we are currently unable to offer an exchange service for dresses. If you have purchased an item and would like to exchange it for a different size, style, or color, you will need to return the item for a refund and place a new order for the correct item.
Please Note: You need to pay the shipping fee from your address to Jujtio when you return it back.
If you carefully follow our size chart guide before selecting your size, we are confident that your dress(es) will fit you perfectly. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor.
We do our best to provide accurate photos of our dresses, but there may be slight variations in color due to computer screen settings and lighting. However, if you are certain that you have received the item in a wrong color, please contact us. Our team is here to assist you with any questions or concerns you may have.